Practical information

Below is a brief overview of our most important information for parents.

Other questions or need more explanation on a particular topic? If so, please contact our customer contact department .

That your child feels safe and develops confidently toward the future is the foundation of our organization. Pedagogical staff members feel responsible for transmitting norms and values and learning to treat others positively. You can read all about it in our pedagogical policies, a comprehensive vision of our pedagogical actions:

Through the Parent Portal online or through the app, you can easily view data and arrange matters:

  • View or change personal information (name and address, family doctor, emergency numbers);
  • Viewing invoices;
  • Reporting absences or requesting an extra day or exchange day (read more about this in the Supplementary Conditions).
  • Issuing consents and statements about, for example, our photo policy and vaccination program;
  • A child’s mentor;
  • Contact information for the Service Bureau and the relevant location;
  • Various policy documents and protocols under My Branch.

For an explanation of how to use the Parent Portal, please refer to the
user manual for parents
.

If you are using the Parent Portal App please read this
manual Parent Portal App

Click here to log in to the Parent Portal

For all of our childcare, we use the General Terms and Conditions 2017 Brancheorganisatie Kinderopvang. These are part of Kinderopvang Huizen’s Child Care Contract.

In addition to this, Kinderopvang Huizen has written its own Supplementary Terms and Conditions for each type of care in which our services are simply explained. Below you will find our Additional Terms for 2022 and also all the amended terms for 2023.
NOTE: For our kdv and bso locations in Eemnes and Laren we have separate Supplementary Conditions:

2024

Additional Terms and Conditions Child Day Care 2024
Supplemental Terms and Conditions Preschool 2024
Additional Terms and Conditions of Extracurricular Care 2024

All Kinderopvang Huizen locations are closed on:

  • New Year’s Day
  • Easter Monday
  • King’s Day
  • Liberation Day May 5 (once every 5 years, starting in 2020)
  • Ascension Day
  • Whit Monday
  • Christmas Day and Boxing Day

We will be closed at 5 p.m. on the following days:

  • The day before Christmas (Dec. 24)
  • New Year’s Eve (Dec. 31)

School vacations for 2023-2024 are as follows:

Fall break 2023
Saturday, Oct. 21, 2023 to Sunday, Oct. 29, 2023

Christmas break 2023
Saturday, Dec. 23, 2023 to Sunday, Jan. 7, 2024

Spring Break 2024
Saturday, Feb. 17, 2024 to Sunday, Feb. 25, 2024

May vacations 2024
National Saturday, April 20, 2024 through Sunday, May 5, 2024

Summer vacation 2024
Saturday, July 20, 2024 through Sunday, September 1, 2024

For the purpose of our services, we are partly obliged and partly compelled to record personal data. In our Privacy Statement we like to explain how we handle the personal data of our (potential) customers (parents and children). Where data of children are processed only with the consent of the parent/guardian. In doing so, we comply with the General Data Protection Act.

Within Stichting Kinderopvang Huizen, photographs and images of children are actually used for three purposes:

  1. Photo and visual materials for the Parent Portal. Through the Parent Portal, parents are informed of the progress of their child’s day. This is done partly in text and partly accompanied by photos or videos. Generally, individual photos/movies of the child are shared through the Parent Portal. However, other children may be visible or their child may be visible in a photo/movie in other parents’ Parent Portal.
  2. Photo and visual materials for external communications (website kinderopvanghuizen.nl, various social media, advertisements, brochure, poster and flyer materials, etc).
  3. To coach our pedagogical staff in communication and interaction with the children, we work with Video Interaction Supervision (VIB). This is a methodology in which, on the basis of video recordings during work, the employee’s development is discussed in a follow-up discussion. These video recordings will be used only for VIB and not for other purposes and will be deleted immediately after review and reporting.

In our photo and film policy you can read about the permission policy for these and how we ensure that we handle them with integrity.

We view a complaint as a learning and improvement opportunity. Therefore, we always take these very seriously. Our Complaint Regulations for Parents and Parent Committees tells you how to easily file a complaint.

Interested in the nature and amount of complaints we had last year and how we handled them? Then read our Complaint Annual Report 2022 Child Care Foundation Huizen.

Our organization has a responsibility to respond effectively to signs of child abuse and domestic violence. Since July 2013, we have been working with the domestic violence or child abuse reporting code. The reporting code contains a clear roadmap outlining how to act when there are signs that may indicate domestic violence or child abuse. In short, this includes:

  1. Mapping signals.
  2. Consult with a colleague and possibly consult Safe House.
  3. Conversation with parents and stakeholders.
  4. Weighing the severity of the child abuse or domestic violence.
  5. Deciding whether to seek help or report to Safe House.

More information about this reporting code can be found on
this page
 from the government.

In our organizational annual report you will read a reflection of the previous year.
Highlights, goals, achievements and highlights are discussed.
The most recent organizational annual report can be found here.

Kinderopvang Huizen is affiliated with BOink, which means that all parents can use their services and come to them for advice or with questions. Read more about it at
www.boink.info/home

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